Privacy Policy

Effective date: 31 August 2026

About This Privacy Policy

Diabetes Psychology Australia is a registered business name of Endeavour Psychology Pty Ltd, ABN 99 659 152 744.

This Privacy Policy explains how we collect, use, store and disclose personal information obtained through diabetespsychology.com.au. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable, the Health Records Act 2001 (Vic).

Information We Collect

When you submit an enquiry through this website, we may collect:

• Your name
• Your email address
• Your telephone number
• Information you voluntarily provide about your enquiry

Information about a person’s health is sensitive information. Please avoid including detailed clinical or health information in the website contact form.

We may also collect limited technical information through cookies and website services, including your IP address, browser type, device information and interactions with the website.

How We Use Your Information

We use information collected through this website to:

• Respond to your enquiry
• Provide information about services and availability
• Contact you about arranging an appointment
• Operate, secure and improve the website
• Meet our legal and professional obligations

If you do not provide sufficient contact information, we may be unable to respond to your enquiry.

Sensitive Information

If you voluntarily provide health or other sensitive information through the website, you consent to us collecting and using that information for the purpose of responding to your enquiry. Submitting an enquiry does not create a therapeutic relationship or confirm an appointment.

Disclosure of Information

Information submitted through the website may be accessed by Nicole Jarvis and authorised Endeavour Psychology staff responsible for responding to enquiries and administering services.

We may also disclose personal information:

• To service providers that support the operation and security of the website
• With your consent
• Where required or authorised by law
• Where reasonably necessary to address a serious threat to health or safety

We do not sell personal information or use website enquiries for direct marketing without consent.

Website Providers and Overseas Processing

This website is hosted through GoDaddy and uses services including Google reCAPTCHA. These providers may collect or process technical and personal information in Australia or overseas, including in the United States of America. Their handling of information is governed by their own privacy policies and contractual arrangements.

Online Booking

Online appointment bookings are provided through Halaxy, an external service. Information entered into Halaxy is collected directly by Halaxy and is subject to Halaxy’s privacy policy and terms. Diabetes Psychology Australia does not control Halaxy’s website or privacy practices.

Cookies and Website Analytics

This website may use cookies and similar technologies to support website functionality, security and aggregated website analytics. You can manage cookies through your browser settings and any cookie controls presented by the website.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable legal and professional record-keeping obligations.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Some legal or professional limitations may apply.

Children and Young People

Parents and caregivers may submit enquiries concerning children or adolescents. If a child or young person contacts us directly, we will handle their information with regard to their age, circumstances and privacy rights.

Privacy Enquiries and Complaints

If you have a question, wish to request access or correction, or believe your personal information has been mishandled, contact:

Endeavour Psychology Pty Ltd
240 Latrobe Terrace
Geelong West VIC 3218
Telephone: 03 5200 9730
Fax: 03 5294 0088

We will review privacy complaints and respond within a reasonable timeframe. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Policy Changes

We may update this Privacy Policy when our practices, website services or legal obligations change. The current version will be published on this website.